We are temporarily closed  and look forward
to your virtual visit!

Opening Hours

We are temporarily closed due to Covid 19, otherwise daily 10.00 – 18.00 (except 24 December)

Tickets/ Entrance Fees

Book your ticket online

Tickets purchased via online shop will be sent to you by email. They´re valid one year from date of purchase. You will receive your interactive Museum Ticket at the pick up station in the entrance hall.

Entrance to the Exhibition and the groundfloor of the Castle Friary

Adults: 13,00 €
Reduced Tickets: 9,00 €

Familycard small: 19,00 € (one parent or grandparent with own children)
Familycard big: 32,00 € (both parents or grandparents with own children)

Access to the permanent exhibition, special exhibitions and the entire Castle Friary

Groups

You would like to visit the Museum as a group? From a group size of 15 persons you benefit from our special prices for groups.

To ensure, that everything runs smoothly, we would ask you to book your visit in advance in writing or by telephone.

Otherwise the entrance could be delayed or denied. We ask for your understanding.

Getting here/Covid-19 policies

Contact us

Europäisches Hansemuseum
Lübeck gGmbH
An der Untertrave 1
23552 Lübeck

+49 451 . 80 90 99 0
info@hansemuseum.eu

Hygiene measures in the wake of the Covid-19 Pandemic currently inlcude wearing a face mask and maintaining the usual distance of 1.5 Meters.

Please check the information cheets Hygiene measures in the Museum area and >Hygiene measures on the playground< for particular information.

Public parking/areas/facilities:
Car Park ›Am Burgtor‹ (Kanalstr. 1–5)
Parking area ›Musik und Kongresshalle‹ (Willy-Brandt-Allee 10)

Barrier-free parking:
For disabled people, next to the museum, 50 m, c
orner Kanalstraße

Coach parking facilities:
Next to the Museum (50 m, corner Kanalstraße)
Parking area ›Musik und Kongresshalle‹ (Willy-Brandt-Allee 10)

Further informationen:
parken-luebeck.de

Using the bus:
Bus number 3 to bus stop ›Hansemuseum‹
Bus numbers 4, 10, 11, 12, 21, 30, 31, 32, 39, 40
to bus stop 
›Große Burgstraße‹
All bus lines except for number 4 go via the bus stop ›main station/ZOB‹

Further informationen:
sv-lübeck.de

Use the train:
db.de
nah.sh

p>MAIN BUILDING
You can reach the Main Building via stairs or the elevator at the main entrance(1).In the entrance hall (2) you find the cash desk, Museumsshop and the restaurant / bistro. Here´s also the entrance to the permanent exhibition. Via the stairs (3) or the elevator you reach the Castle Hill with the Castle Friary, the roof-terrace and the Confessional House.

CASTLE FRIARY

The temporary special exhibitions are located in the Castle Friary (4), consisting of the Dominican convent, court and prison.

EHM Museumsareal

Accessibility

We have compiled information on accessibility for your visit.

If you have any questions or suggestions, please contact: info@hansemuseum.eu

To plan your visit we have listed some detailed information on all areas and offers of our museum.

General information

Levels: Our museum extends over four levels.
Access: All rooms of the museum can be reached continuously via lifts or stair lifts.
Toilets: A barrier-free toilet with changing table is located at the cash desk area and in the Castle Friary.
Service: Mobile seats and wheelchairs can be borrowed free of charge if required.

Parking space:

The nearest barrier-free car park is about 100 m from the entrance at the intersection of the streets: >An der Untertrave< and >Kanalstraße<. Two pitches measuring 2.5 m (width) x 5 m (length) are signpostet and marked.

To the site plan

The entrance to the museum is via a lift or alternatively via a staircase at Untertrave 1. Access to the main building via the old town of Lübeck (Castle Friary) is via a stair lift or alternatively via stairs. You can reach the Main Building via stairs or the elevator at the main entrance (1). In the entrance hall (2) you find the cash desk, Museumsshop an the restaurant/ bistro.

Via the stairs (3) or the elevator you reach the Castle Hill with the Castle Friary (4), the roof-terrace and the Confessional House.

 

 

EHM Museumsareal

The cash desk is located in the Main Building (Groundfloor).

Disabled persons receive a concessional ticket on presentation of a severely disabled pass.

There is a cloakroom and lockers next to the cash desk.

The public toilets are located opposite the cash desk area (groundfloor).

A barrier-free toilet with changing facilities is available. There is a further barrier-free WC with diaper-changing facilities in the Castle Friary (upper floor). Information about locations of further WC facilities in the city of Lübeck can be found in the flyer: Nice toilet.

The bistro is located in the main building of the museum (ground floor). We offer meals for guests with allergies and food intolerances. There are 12 mobile tables.

Restaurant NORD

On your tour through the exhibition you will experience the history of the Hansea with the help of various scenes and exhibition rooms. The exhibition areas are divided into two building parts (main building and Castle Friary). The contents are mainly conveyed in writing via display boards and monitors. There are several listening stations in the main building and audio guides in the Castle Friary.

You can use your ticket to obtain additional information at numerous stations. You can recognise them by the following symbol:RFID-Symbol It is also on your ticket.

The rooms in which the scenes are located are not strongly illuminated. If you have any questions or need support, our museum staff will be happy to assist you.

The European Hansemuseum was certified according to the nationwide ›Travelling for All‹ labelling system. Detailed information and precise measurements of accessibility are available and can be accessed via the links on the right.

Certified in the period:
May 2018 – April 2021

The accessibility in the European Hansemuseum has the following characteristics:

People with restricted mobility and wheelchair users

People with hearing impairments and deaf people

People with visual impairments and blind people

People with cognitive impairments

You can find very detailed information in the portal of the provider ›Travelling for All‹ reisen-fuer-alle.de

Stay

NORD-Grupenreisen-4-scaled

Bistro NORD

Surrounded by a special brick façade, the NORD awaits you with its diverse gastronomic offerings. An ideal place to spend your lunch break with great views of the river Trave and swing bridge.

Temporarily closed due to COVID-19, otherwise

Open daily 10 am – 6 pm
(closed 24th of December)

+49 451 . 80 90 99 40
info@nord-bistro.de

To the Bistro

EHM_Shopbilder für Website_© Dalila Juan (37)

Museum Shop

Our shop in the entrance hall offers all kinds of things for the perfect souvenir or beautiful gift ideas for your loved ones! From a large selection of books on the Hanse to children’s toys and stylish decorative items – the museum shop invites you to browse!

There are many products to discover around the Hanse! Seven days a week you can also purchase our popular annual tickets and vouchers here – for a visit to the museum or for the shop itself.

Temporarily closed due to COVID-19, otherwise

Open daily 10 am – 6 pm
(closed 24th of December)

shop@hansemuseum.eu

Questions and answers

During the lockdown we recommend visiting our digital offer. Some canceled events will be broadcast live. Furthermore, we regularly offer live guided tours as usual.

Hygiene measures in the wake of the Covid-19 Pandemic currently inlcude wearing a face mask and maintaining the usual distance of 1.5 Meters.

For full details, please refer to the information sheet on hygiene measures for visitors to the EHM.

Yes, this is expressly desired. Please make sure that your model has a standard 3.5mm jack plug.

We recommend that you plan 90 to 120 minutes in our permanent exhibition.

Yes! Our tickets are valid all day long and you can interrupt the tour for a break in between.

Lockers and a cloakroom are available free of charge.

Photography and filming in the exhibition rooms and on the museum grounds is permitted for private purposes. Photos and filming are only permitted without flash, tripods, selfie-sticks, drones or other equipment. Any commercial use of photographs requires written permission from the museum management.

It is not permitted to bring animals into the exhibition. Excluded are assistance dogs.

It is not permitted to eat or drink in the exhibition area. Bulky items such as umbrellas, large items of clothing and rucksacks as well as bags that must exceed a size of DIN A4 may be stored at the free cloakroom or in the free lockers.

Yes! In the exhibition you have free Wifi access via the network EHM-Open.

There is no audio guide for the main exhibition. However, there are audio stations at various locations. We would like to ask you to bring your own headphones because of the current situation. Alternatively, we offer headphones for sale in the museum shop. Audio guides are available in the Castle Friary to explain the history of the listed building.

Children under 14 years of age are only admitted together with an adult accompanying person. Children under six years of age must be looked after and supervised by adults throughout their visit to the museum.

For insurance reasons, the persons accompanying groups and the teachers of school classes must be present during the entire duration of the visit and must supervise the group adequately.

Yes, you can explore our exhibition in German, English, Swedish and Russian. At the beginning of your tour, you can program your ticket to the language of your choice and thus adapt the tour to your individual needs.

Reduced admission applies to schoolchildren, severely disabled persons over 50 %, students, trainees and Lübeck Card holders.

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